Our Environmental, Social, and Governance (ESG) practices

Our Environmental, Social, and Governance (ESG) practices

Our Environmental, Social, and Governance (ESG) practices

At Security Bank, we integrate Environmental, Social, and Governance (ESG) considerations into our business strategies to attract investment, mitigate risks, and contribute to sustainable economic development.

Financing environmental impact

Together with our subsidiaries, we’ve established the Sustainable Finance Framework (SFF) to support our sustainability commitments and provide clear guidelines for identifying, selecting, and reporting eligible sustainable finance projects.

In 2024, we disbursed PHP78.36 billion in sustainable finance loans, an 80% increase from 2023. This includes PHP52.27 billion in green finance and PHP26.09 billion in social finance. Our SF portfolio has grown significantly, boosting its positive environmental and social impact and supporting the UN SDGs. Strategic investments and sustainable lending practices drive progress toward an inclusive and low-carbon economy.

Sustainability-related product development

On products and services, we introduced the Wave Mastercard made from 100% recycled PVC. Our issuance of over 250,000 recycled PVC cards saved about 1.3 tons of plastic, or 20,000 plastic bottles. Following this success, we launched the All-Access Debit card, also made from 100% recycled PVC. Moreover, we switched to Green PIN for activating debit cards, which cut down on the need for physical PIN mailers, thereby reducing paper usage.

Assessment of ESG risks in financing activities

Our Environmental and Social Risk Management System (ESRMS) is designed to identify, assess, and manage ESG risks associated with our banking operations and financing activities. The ESRMS encompasses the Bank’s lending and financing activities, investment activities, operations, and supply chain. Over the last three years, our wholesale portfolio’s exposure to high-risk industries, as defined in our ESRMS, has consistently declined, while exposure to low- and medium-risk industries has progressively increased. This shift reflects our strategic commitment to exiting coal and expanding our sustainable finance portfolio.

Group credit risk in ESG

At Security Bank, we’re actively planning the implementation of changes in credit risk assessment to directly incorporate ESRMS knowledge. We’re conducting further studies based on collected data to ensure alignment with regulatory expectations and industry best practices. Our aim is to mitigate any material financial, reputational, or regulatory risks arising from failure to minimize the negative impact of our operations on the environment or ensure healthy and safe premises for our stakeholders.

One example of how our Risk Management Group manages credit risk is through an Independent Risk Assessment (IRA), which is the pre-approval evaluation of select WBS accounts with identified weaknesses or higher than normal credit risk by the Independent Credit Risk Assessment Department. In scope credit proposals are subject to IRAs which evaluate the soundness of credits by documenting risk issues, assessing alignment of account plans with industry risk-reward portfolio actions, and providing recommendations on risk mitigations and credit structures to ensure portfolio quality.

ESG risk management oversight

ESG risk management oversight from the Board resides with the Risk Oversight Committee (ROC) which reviews, approves, and ensures the effective implementation of the Group’s risk management framework.

ESG risk is embedded in the Bank’s comprehensive Risk Management Framework. The Bank has a comprehensive Risk Management Framework in place across all risk areas. ESG risk is embedded across these activities as a BAU. Our ESRMS document references specific frameworks, as applicable. For example, credit policies and procedures are found in the Credit Policy Manual, accordingly referenced. The Bank’s Risk Management Framework is mature, regularly updated to consider best practices and regulatory requirements.

Providing access to finance

In 2024, we promoted financial literacy and proactive engagement, acknowledging that good money  management is as vital as income generation:

    • We partnered with SGV & Co. to host events throughout the year, equipping customers with essential knowledge on wealth transfer and business continuity. These sessions covered tax implications, legal considerations, family constitution, estate planning, succession planning, and wealth preservation strategies for family-owned businesses.
    • We organized community engagement activities and sales caravans at the branch level, which generated new customers for CASA, personal loans, SME loans, and Bancassurance products. These events led to high satisfaction ratings, increased retention rates, new account openings, cross-sell opportunities, and improved branch performance.
    • The Financial Literacy (FinLit) Campaign, led by ANC anchor and TV host Salve Duplito, empowered stakeholders to improve financial practices, cementing our role as a trusted financial partner. Initiatives like Kasama Mo, SBFF Mo, and Lunch with the CEO fostered deeper connections and collaboration. Our outreach programs reflected our commitment to inclusivity and shared growth.

Accessible loans and financial literacy initiatives

Through Security Bank Capital and SB Finance, we championed financial inclusion through:

    • In November 2024, Security Bank Capital facilitated an PHP800 million corporate notes issuance for Country Funders Finance Corporation to expand the company’s loan portfolio and provide loan products (i.e., motorcycle loans, micro-business loans, agricultural loans, etc.) which cater to serve the needs of the unbanked and underserved, in line with our commitment to provide financial inclusion to customers with limited access to formal financing channels. In December 2024, we partnered with the Asian Development Bank (ADB) to arrange a USD115 million facility for Asialink Finance Corporation to support MSMEs nationwide, with a focus on female-owned companies.
    • SB Finance introduced financing solutions that encourage greener choices. Its solar panel loan, launched under the Personal Loan product, provides accessible funding for households transitioning to renewable energy. Additionally, its MotorsikLoan now includes financing for e-trikes, supporting tricycle operators and drivers in adopting cleaner, more cost-effective transportation to help reduce carbon footprint and advance sustainable mobility solutions.
    • We participated in primary issuances of Energy Development Corp ASEAN Green Bonds, BPI ASEAN Sustainable Bonds, and ALI Sustainability Linked Bonds.
    • Over the last two years, we launched the Solar Mortgage Program for homeowners to integrate solar power systems, offered under Security Bank’s Home Loan Purpose and Top-Up Program in partnership with Helios.

Enabling Filipino MSMEs

MSMEs, which account for 99.5% of all businesses in the Philippines, play a pivotal role in the local economy by driving growth and innovation. However, they often face significant challenges in accessing financial support, which can impede their development and sustainability. Our Business Banking Segment (BBS) provides support for these MSMEs and in 2024, this fast-growing segment enhanced its customer-centric proposition with innovative products and partnerships, digital payments initiatives, and improved loan application processing times.

Supporting the AFRD Law and enhancing agribusiness financing

In fulfillment and in support of the country’s AFRD Law (Republic Act 11901 or “The Agriculture, Fisheries, and Rural Development Financing Enhancement Act of 2022”) and the agriculture sector, Security Bank’s Agri Unit, following its policy guidelines, identifies and monitors eligible loan credits to comply with the BSP (Bangko Sentral ng Pilipinas) requirement to allocate 25% of the Bank’s total loanable funds for agri value chain, sustainable finance, and rural development loans.

In addition, Security Bank’s Agri Unit aids in the evaluation of loan applications for various agribusinesses nationwide through the provision of technical reports and industry updates to determine the most probable earnings for the operations and match loan facilities with the actual cash flow of the business.

Championing Human Capital Management (HCM)

Our people are central to our customer-centric vision. Through our Employee Value Proposition (EVP), “YOU matter,” championed by our Human Capital Management (HCM) segment, we created a nurturing work environment that equips our people with the tools and education they need to thrive. These initiatives by HCM align with SDG Goal 3: Good Health and Wellbeing and SDG Goal 8: Decent Work and Economic Growth, ensuring that our commitment to employee welfare and sustainable practices are deeply intertwined.

Transforming the employee experience

In 2024, we enhanced our cloud-based HCM platform, HeRO (HCM Employee Resources Online). Key improvements included:

    • Automated pre-employment documentation for seamless onboarding.
    • Goal check-ins, continuous feedback loops, and 360-degree performance reviews, reinforcing career growth and accountability.
    • Simplified annual Performance Bonus (PB), Merit Increase (MI), and Promotion (Promo) exercises, with auto-generated letters for greater efficiency.

Building a diverse, inclusive, and safe workplace

We promote a diverse and inclusive workplace, ensuring that hiring and promotion decisions are based on merit, skills, and qualifications, with no gender preferences in recruitment policies. While we don’t have formal gender ratio targets, we continue to assess and refine our approach to employee engagement, diversity, and inclusion. In 2024, we employed a total of 10,074 people.

Most of our employees come from nearby communities, particularly for branch operations, leveraging local market familiarity and professional networks. Employees have access to grievance reporting mechanisms through the Whistleblowing Program and Speak Up channels, ensuring concerns are addressed without fear of discrimination or retaliation. To continuously improve workplace satisfaction, we conduct annual engagement surveys, such as the Glint “My Voice Matters” survey, to gather insights and drive meaningful improvements.

Engaging and developing employees

We invest in our people, equipping them with the skills, knowledge, and opportunities to grow both professionally and personally. In 2024, we launched several impactful learning and development programs:

    • In our Ability to Execute (A2E) Workshop, we trained over 1,000 leaders with essential execution skills, and certified A2E trainers for future rollouts. To reinforce learning, we introduced Team Talks, a social learning initiative, achieving 91% participation and incorporating a Team Talks Rewards Program to sustain engagement.
    • Our Hyper-Personalized Learning Pathways (HPLP) strategy optimized LinkedIn Learning (LiL) for self-directed, 24/7 learning, particularly for leadership development. With 5,086 employees connecting their Individual Development Plans (IDPs) to HPLP courses, this initiative saved PHP3 million in training costs, 654 man-days, and 2.5 full-time equivalent employees, while increasing course offerings by 14%.
    • Since 2021, Learn for a Cause has transformed employee learning into scholarship opportunities. For every hour spent on LinkedIn Learning (LiL), PHP2 is donated to support scholars of SB Foundation’s Regalo Mo, Kinabukasan Ko program. Since its inception, Learn for a Cause has supported 16 scholarships.

Ensuring consumer privacy and data security

Our data privacy and information security framework is monitored by the Board, ensuring that risks are identified, measured, monitored, and mitigated. The CorGov Committee ensures compliance, while the Data Breach Crisis Team is ready to assess, respond to, and remediate security incidents. Our cybersecurity and privacy policies adhere to:

    • SO 27001:2022 Certification, audited by the British Standards Institution (BSI)
    • Regulatory standards from the BSP and the National Privacy Commission NPC
    • Global frameworks, including the NIST Cybersecurity Framework and CIS Critical Security Controls
    • Compliance with data breach notification timelines (BSP: 2 hours, NPC: 72 hours)

Security Bank’s Consumer Protection Risk Management Framework embeds fair marketing and advertising standards, aligned with the Bank’s Code of Conduct. The framework prohibits deceptive, high-pressure, or aggressive sales practices; requires training for staff and third-party agents engaged in marketing; and ensures that customers are given adequate time and transparency to make informed decisions. Oversight of compliance is exercised by the Board’s Risk Oversight Committee.

Proactive security measures

    • We operate a 24/7 Security Operations Center (SOC), leveraging intelligence from third-party security providers and open-source threat data.
    • All systems handling critical and personal information undergo periodic internal and third-party security evaluations to detect and mitigate risks.
    • We strengthened authentication processes for digital banking beyond traditional OTP methods through Customer Identity and Access Management (CIAM), including behavioral authentication and step-up security.
    • Corporate systems are being upgraded from traditional antivirus solutions to Endpoint Detection and Response (EDR) systems for advanced threat detection.
    • We have internal policies on data protection including SBC Data Protection Policy, SBC Data Privacy Manual, and SBC Security Incident Management Policy.

Employee and stakeholder awareness

    • All employees and third-party service providers undergo information security and data privacy training to stay updated on cybersecurity risks.
    • We regularly conduct simulated phishing exercises to reinforce cyber hygiene and educate employees on social engineering attacks such as phishing, vishing, and smishing.
    • Advisories, best practices, and regulatory updates are disseminated through internal platforms like email, Viva Engage, and SharePoint.

Promoting good corporate governance

Security Bank consistently adheres to good corporate governance principles of fairness, accountability, and transparency in all its dealings, ensuring a high degree of integrity in the conduct of all its affairs. In 2024, we received the 3 Golden Arrow Recognition for Excellence in Corporate Governance from the Institute of Corporate Directors (ICD), proving our commitment to ethical governance practices, which have been a cornerstone of our operations.

In carrying out its advocacy of good corporate governance, Security Bank has implemented a Governance System that encompasses the three critical pillars consisting of: (1) the Board of Directors that provides direction for business and risk strategies, organization, financial soundness and governance; (2) Senior Management that carries the implementation of strategies and initiatives set and approved by the Board; and (3) an internal control system which covers the implementation of key control functions such as Risk Management, Compliance and Internal Audit.

The Bank’s Board-approved Manual of Corporate Governance (the “Manual”) embodies the corporate governance rules and regulations of the BSP, the SEC, the Philippine Stock Exchange (PSE), and global best practices, ensuring disclosure and transparency to uphold the rights of the Bank’s stockholders and other stakeholders, and instilling awareness in directors, officers, and employees of their responsibilities to conduct business in a safe and sound manner at all times.

As mandated by the Bangko Sentral ng Pilipinas (BSP), the Bank audits all its business units/operations/sites groupwide, including subsidiaries. The audits are performed by the Bank’s Internal Audit. Compliance with the anti-bribery and corruption policy requirements, as well as ethical behavior policy requirements covered in the Bank’s corporate governance policies (such as personal investment policy, conflict of interest policy, code of conduct, etc.) are incorporated into Internal Audit’s regular audits of business units, functions and key processes. In these audits, Internal Audit verifies whether controls and practices (inclusive of monitoring and detection systems, and enforcement and responses to corruption incidents) align with the Bank’s anti-bribery and corruption standards, the Bank’s corporate governance policies, applicable laws, and regulatory expectations.

2024 Integrated Report

At the heart of everything we do, is

YOU